Cancellation & Refund Policy
At Mobtronix Technologies, we believe in cooperating with our customers in all possible ways. We follow this flexible cancellation policy just to ease the process of cancellation if need be. We need that our client(s) agree to the following to place/confirm the request for cancellation:
- We will consider the cancellation requests valid and acceptable only if they are submitted within 24 hours of placing the goods order, not applicable for digital products and services including domain and hosting. The requests for canceling an order will not be considered after the order has been communicated to the proper merchants/vendors, and they have started the procedure of shipping the products listed in the order.
- Mobtronix Technologies does not entertain any request for cancellation for those products/services that the marketing team has obtained on special occasions like Easters, New Year, Christmas, etc. As these deals are unique and they are available for a limited period only, so cancellations for those orders are not possible.
- In case you find that the services/products received by you are not as agreed, then you would need to bring it to the attention of customer service desk at Mobtronix Technologies within 24 hours of your receiving the same. The Customer Service Team will take the appropriate measures only after looking into the grievances in detail.
- We will process cancellation requests only if it is started by the initial authority and also if we have received it in writing, not applicable for domain and hosting. We will not consider any refund of money for any request for cancellation that is made after three (3) days from the date of order. Mobtronix Technologies may records all the inbound or outbound calls for training or security reasons. The same can be used as a proof of the verbal contract between Mobtronix Technologies and the customers/clients.
- Mobtronix Technologies will not consider any cancellation/refund requests if they are submitted after the cooling off period for any reason possible. It will further lead to a full payment of the promised costing. It will also result in immediate termination of the contract. However, we can consider any other outcomes mutually agreed between the client and Mobtronix Technologies.
- In the case of grievances regarding the services/products that come with a warranty directly from the manufacturers, we request our customers to refer the same directly to them.
When customer(s) buy services/products from Mobtronix Technologies, the purchase is protected under the refund policy. If the customer(s) are not happy with our goods and services (again not applicable for digital services including domain and hosting), then Mobtronix Technologies may consider a full/part refund after analyzing or investigating the same. We would look for full cooperation with our valued customers. By dint of high-quality work and services, Mobtronix Technologies has thousands of happy and satisfied customers worldwide. With a trusted support system, Mobtronix Technologies is ready to afford to support its services or products with an exclusive guarantee.
If you wish to submit your request for a refund, you just need to contact the customer support team at Mobtronix Technologies along with your contact and purchase details within three (3) days of availing/buying services or products make sure it is not applicable for digital products and services including domain and hosting. Please don’t forget to mention the order and invoice number (that you get via email after placing/confirming the order). It would be highly appreciable if you can please tell us why you are requesting a refund. This is entirely optional, but feedbacks for the customer feedbacks help us to improve our quality of services continuously. We would like all our customers to know and note that we are not providing refunds for services delivered in full, like installation service, knowledge-based, domain and hosting services etc. After approval we process refunds within 21 days of receiving the refund requests.
Mobtronix Technologies provides you with an extensive portfolio of our work so that you can review it before employing us. By checking, you will be able to understand the level of work we will provide, and most importantly, we will clear all of your doubts and obtain confirmation before beginning the task. However, before paying for any of our site design, development, SEO/SMO, logo design, domain booking, or web hosting services, please contact us first.
We are eager to collaborate with you, and once we receive confirmation from you, we promptly take action and deliver you your work in progress. As a result, if later you decide not do or to stop the work you after confirmation, the money you’ve already paid is non-refundable. Our goal is to give all of our clients with high-quality, professional services. Customer can use common payment methods to make payment. Because we contact with our clients and try our best to answer all of their questions and begin work only once they approve, there is no provision for a return. We made it clear that the payment is non-refundable under any circumstances.
By using our services, you agree to be bound by this agreement and to follow our policies. If a user is found in violation of our policy, Mobtronix Technologies reserves the right to disable or terminate the user’s contract, and this termination will not be recoverable.
Before making a payment, please read and understand our refund and cancellation policy completely. Please contact us if you have any additional questions regarding our policies.
If you have any questions or suggestions, do not hesitate to contact us. Mail: [email protected]